Refund Policy

1. Digital Products Purchased via Paddle

Courses (Mezra Fluent 1/2/3, Critical Thinking), the AI Tutor subscription, and the Critical Thinking PDF workbook are sold through Paddle.com, our Merchant of Record. Refund requests for these products are handled according to Paddle's buyer terms and can be requested by contacting Paddle support directly, or by reaching out to us at hello@mezra.org and we'll assist in coordinating your request.

As a general policy:

• Courses and PDF workbook: refunds may be requested within 14 days of purchase if you have not substantially accessed the course content.
• AI Tutor and Mezra Fluent subscriptions: you may cancel anytime; cancellation stops future billing but we do not refund the current billing period already paid.

2. 1:1 and Group Sessions

1:1 coaching sessions are booked and paid per session via Cal.com's Stripe integration. Group sessions are included with an active Mezra Fluent subscription.

• Sessions cancelled at least 24 hours in advance are eligible for a full refund or reschedule.
• Cancellations within 24 hours of the scheduled session are non-refundable, except in cases of documented emergency.
• No-shows are non-refundable.

3. How to Request a Refund

Email hello@mezra.org with your order details and reason for the request. We aim to respond within 48 hours.

4. Exceptions

We reserve the right to evaluate refund requests outside these guidelines on a case-by-case basis.

5. Your Consumer Rights

Nothing in this policy limits any statutory right to a refund, repair, or replacement that you have under Spanish or EU consumer protection law, which applies regardless of the terms above.